AmericanTrucks Reviews

I ordered a plastic bug deflector for my truck. The product was about $20 less then I would have paid in the store. The piece got here and was cracked into 4 pieces. I sent pictures. They offered me $35 in store credit (I paid $43) or offered for ME to package it and take it to FedEx (with all my spare time) The customer service is deplorable. Proceed with caution. They won't help ya if the product is destroyed during delivery

They scammed me!!! Please stay away from this company they are parasites and legit frauds. I bought a tonneau cover and their website tricked me into believing the item would fit my truck. I was sent a tonneau cover for a 6.5 ft bed truck instead of the specifications that I wanted. I tried to contact someone to return and they told me sorry youre out of luck nothing you can do except ship it back. After lying to me for 3 weeks and giving me the run around that a lable is on the way. Then I get hit after 3 weeks of waiting with the “ You have to pay all the return shipping”. I was lied to by 3 separate people being told they would send me return tags until the very end when they finally told the truth after a month that they are not responsible and that their back office says Im on my own. So now Im stuck with an item that doesnt even fit my truck. I got a quote at how much to ship the tonneau back and they quoted me at 800 dollars!!!! more expensive than the actual item itself! This is a very fraudulent business and needs to be reported asap. Do not listen to the good reviews they are all robots working for this scam business. The white guy on youtube with his stupid neck beard is just a slimy sales man who makes you think youre dealing with a reputatable business, but theyre nothing but a bunch of scum bags. Worst ever service, I am basically robbed of 700 dollars like many people here in the review section. They send you unwanted wrong items then stick you with a ridiculous return policy and no way to give or exchange the item. Im thinking of taking legal action against this very shady dealer and their stupid youtube fraudulent videos. Nothing but vile words to who ever orchestrates and runs this business. Never ever will come back and will drop reviews on every forum of this POS. Scum bags.

I paid almost 1900 for tire and wheel package. The tires were supposed to last 50000 miles and they are chopped up at 21000 miles. Contacted American Trucks with a write up from Discount Tire saying what the problem was. American Trucks would not replace or refund. Said the tires are no longer warranties. Just bought them in January.

BUYER BEWARE!!! Defective tail lights that do not work. Worked for less than 4 months for $500.Learn from my mistake.

BUYER BEWARE! I purchased defective tail lights from this business that do not work.
They worked for less than four months for $500. I wish I had read all the terrible reviews before my purchase. Learn from my mistake.

Avoid this site at all costs. They will not get you manufacter support for your product and the manufacturer, at least in my case, wont deal with anyone but them. I have 3 month old plug and play headlights I can't use due to a faulty wiring harness. AmericanTrucks won't even contact the manufacturer to request. Customer service tried to get me to buy a new set of the same thing. Really.

If I was able to leave a zero star review I would. Horrible customer service. I bought a front bumper from them for roughly $1000. In less than 5 months it was rusting out. I had to call them multiple times to get a hold of them and when I did I only got a forwarding service. After about a week and a half I finally got in touch with a manager. The manager would only offer $100 back on my visa or max $200 towards me taking the bumper to a shop to get it sandblasted and powder coated after acknowledging the premature wear. I will never do business with them again and recommend you not to either.

I received the barricade running boards damaged, I send them back. They send me the parts for a second time and they also come in damaged. Then they tell me to take my business somewhere else there's other places I can shop because I asked them if they think it's fair

The worst customer service I've ever had. They don't care about the customer! They took my money shipped my bumper took a month to get to me got messed up in shipping sent it back and 3 weeks later and still no refund. When I call them they basically say sry about your bad luck. I'm out 1400 dollars a f class business with a poor product. Save your money and order else where

Buyer Beware - purchased a “like new” - open box grill and upon opening the box, 5 pcs were broken. If you’re looking for a company with integrity, this company is not the one. Since they didn’t do their due diligence on an open box sale, I’d suggest you do your due diligence and research the reviews for this company. This is not the first time this has happened and will not be the last I’m sure.
Their response was - “We can no longer set up a return on the item as it is beyond the open box return window. The item is also a freight item, which cannot be returned for damage after it is signed for and delivered.” These two things would be a non-factor if they sold a product that was reviewed and ensured was in “like new” condition. Weather held up opening the box and the 5 pieces broken; 1 was in a baggie with the attachment screws, one is a plastic screw broken off in the grill and the other 3 were small broken pieces of plastic that attach the grill to your truck. So if It was based on freight review this is not something that would have been noticeable and American Freight is passing the buck on their poor product return/review process. It is also not my responsibility as a consumer to ensure they have sent a quality product.
So basically, I’m out $300+ for something that should have never been sold. Please take “American” out of your name - it is not deserving. The company does not have good business practices and unfortunately seems this is a pattern and not an anomaly.
Again, please research before purchasing anything from AmericanTrucks.com .

I plan on putting this info on any review or truck site I can. Thanks American Trucks.

I received my order on November 27th. I got sick with covid so I was not able to check the order when it came in, but it was delivered, and I received an email from your company that it was delivered. After 2 months of being away I was able to get back to the office and get the parts. I was told that there would be 3 boxes but instead there were only 2. I was assured these were all the parts. I took the parts over to my shop to put the lift on. I have my truck completely disassembled and am missing an entire box of parts. Now I can't finish the lift. I have paid you IN FULL, and only received half the parts 4 months later. I did an investigation with UPS to find out that the one box was returned to the sender without even trying to deliver the box. I was NEVER contacted by your company that it was returned. I was ASSURED I received all the parts. That is theft by deception. Now I have to wait another week and a half to receive the parts while my truck sits on a lift and I have to go get a rental car. Your company offered me a $20 store credit. That is the most ridiculous and insulting compensation for YOUR screw up that I could ever imagine.

Can't even give them 1 star as they are a company without integrity! Ordered a Proven Ground low profile tonneau cover. Mind you, not open box, "NEW"! Box showed up at door unannounced while I was at work. My wife was home, questioned the condition of the carton it was shipped in, it was torn at the seam and looked like it had been stored outside or in a damp warehouse for years. The UPS Driver advised my wife to except the DELIVERY and if any damage discovered after opening, call the company ordered from, they could take up any delivery concerns with UPS. The driver annotated on shipping slip, delivery container not intact and my wife reluctantly accepted receipt. Upon returning from work 2 days later I opened and inspected the contents only to find damage, plastic drain hose conector was broke off from one of the railings. One of the panels had an impression (dent) from what appeared to be one of the rails. All parts were just floating inside of the box, no packaging material or packing list or intrusions at all. I contacted customer service who initially stated that if I excepted it as is, they would give me a store credit or if I returned it I would not only have to ship it back at my expenses but would have to repackage it and drop it off. Since damage was minor and to avoid further hassle and expenses I elected the store credit. While attempting to install a rail I quickly became aware that it would not fit my truck bed, it was to long. Now mind you prior to order being confirmed and paid for, site stated part fits vehicle selected at bottom of screen, so it should gave been the right one. I called back customer service who transfer me to their dispute resolution team, I submitted photos of the damage and a website order screenshot. I was promptly advised in a very accusing tone that since they had emailed me a freight shipping diclosure, which I was unaware of, that they would not except it back. As far as they wrong part I was also abruptly told that it could not have been they're fault as it was ordered online and not with a live person. The agent " Brian" advised in an insulted tone that he was under no obligation to give me his last name. He also initially stated he could not let me talk to a supervisor as he was only following policy, later stating that he could ask one to call me back a's most employees worked from home. The next day a supervisor (Josh) left me a voice mail but no extention so when I called back I got a 3rd customer service rep and had to re-explain the who situation, I was put on hold twice and ultimately was given the same answer "NO"! The supervisor declined to talk to me and has yet to call me back. There is no way to locate a number to a corporate office or email, I am out $650 dollars and have a product that is obviously not new. I couldn't resell it if I wanted to because of the damage. This company is a total scam and it's employees are con artists that should be ashamed of themselves. It is also conspicuous that only product, not company reviews are available on their website. DO NOT, I MEAN DO NOT ORDER FROM THIS COMPANY!